FAQ page

  1. Do you offer Free Shipping?
Yes, we do.
We offer Free US Shipping for orders over $50 

 

  1. Do you ship internationally?

We don’t offer international shipping at this moment, but will be coming soon. If you are not in the US, but love our jewelry, please join our email list, and we will let you know when we start to offer international shipping.

 

  1. What materials is your jewelry made of? 

We offer high-quality jewelry made from genuine materials, such as 925 sterling silver. Each piece is crafted with attention to detail and quality in mind.



  1. Are your products waterproof?

We recommend you take care of your jewelry and not wear it in the shower or swim. Also, please expose them to chemicals to preserve the shine.

 

  1. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods. You can find a list of accepted payment methods during the checkout process.

 

  1. Do you offer custom jewelry design services?

Yes, we offer custom jewelry design services. Contact our customer support for more information and to discuss your specific needs.

 

  1. How do I contact RM Studio? 

You can contact us via the Contact Us page.  



  1. Can I track my order?

Yes, you will receive a tracking number once your order is shipped. You can track your order using our online tracking system.



  1. How do I care for my jewelry?

We provide care instructions for each type of jewelry on our website. Proper care can help maintain the beauty and longevity of your pieces.

 

  1. What is your shipping time frame?

Shipping times may vary depending on your location and the specific product. We aim to process and ship orders within 2-5 business days.

 

  1. How can I contact your customer support?

You can reach our customer support team through our Contact Us page during our business hours.